Effective Date: 1st January 2026
At Avenue Sounds, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services.
1. Who We Are
Avenue Sounds is a Kenyan business based in Nairobi CBD,Luthuli Avenue, Nairobi, dealing in musical instruments, public address systems, studio equipment, and electronic accessories. We provide premium audio solutions, DJ equipment, amplifiers, mixers, and other professional sound gear to customers across Kenya. We also offer delivery services nationwide.
Website: https://avenuesounds.co.ke
Email: info@avenuesounds.co.ke | Avenuesounds001@gmail.com
Phone: +254799553201 | +254784026067
Location: Luthuli Avenue Nairobi, Kenya.
2. Information We Collect
We collect information to improve your experience and provide our services effectively.
a) Information You Provide
When you interact with our website or contact us:
- Name
- Email address
- Phone number
- Delivery and billing address (when placing an order)
- Content of messages, enquiries, or comments you submit
b) Automatically Collected Information
When you visit our website:
- IP address
- Device and browser data
- Pages visited and time spent
- Referral website data
This helps us track site usage, improve functionality, and enhance customer experience.
3. Comments and Interaction
If you leave comments or enquiries on our site, we collect the information shown in the comment/enquiry form (e.g., name, email) as well as your IP address and browser details to help with spam detection and moderation. Approved comments or enquiries may be publicly visible.
4. Cookies
We use cookies and similar technologies to enhance your browsing experience:
- Comment Cookies: When you leave a comment or enquiry, you may choose to save your details in cookies so you don’t have to re-enter them next time. These typically last up to one year.
- Login/Session Cookies: If you create an account or log in, temporary cookies are used to handle session management.
- Preference Cookies: To remember site preferences and settings.
You may disable cookies via your browser, but some features may not work as intended without them.
5. Media and Embedded Content
If you upload photos or media (e.g., product images), avoid including embedded location data (EXIF GPS), as it can be accessed by others.
Our website may embed content from third parties (such as videos or social media feeds). These external sites may collect data about your interactions independently of us.
6. How We Use Your Information
We use your personal information to:
- Process and deliver your orders
- Respond to enquiries and support requests
- Improve our products, services, and website
- Communicate promotional offers and updates (if you opt-in)
- Prevent fraud and improve security
We do not sell or rent your personal information to third parties.
7. Who We Share Your Data With
We may share your data with trusted partners as needed to provide our services, such as:
- Delivery service providers
- Payment processors
- Technical support providers
- Legal authorities where required by law
If you request a password reset for an account on our site, your IP address may appear in the reset email for validation.
8. Data Retention
- Comments, messages, and their metadata are stored indefinitely for moderation and recognition of follow-ups.
- Customer information related to orders is retained as required for business, accounting, and legal compliance.
9. Your Rights
Under data protection laws, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw consent where processing is based on consent
- Request a copy (export) of your personal data
To exercise your rights, contact us via the details above.
10. Data Security
We adopt reasonable administrative, physical, and technical measures to protect your personal data. However, no method of transmission over the internet is 100% secure.
11. Where Your Data May Be Sent
Your information may be processed on secure servers located inside or outside Kenya depending on our service providers.
Visitor comments or enquiries may be evaluated through automated spam/quality filters.
12. Updates to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted here with an updated effective date.